A review path for verified payments.

Submit the request within seven calendar days of the verified first payment. This is a review window, not an automatic approval. Renewals, already-consumed digital downloads, policy abuse, chargeback fraud, and other cases may be ineligible where applicable law permits.

Use authenticated support so the case is connected to the correct Minibot account. Include the plan, payment method, payment or provider reference, and a brief reason. The team can then compare the request with the server-owned payment and entitlement record.

Polar refunds are requested against the verified provider payment and must be accepted by that provider. A submitted checkout or redirect does not create a refundable payment record by itself.

An approved refund is recorded server-side. The matching payment and entitlement are marked refunded, and the entitlement’s access is removed. Polar refunds may remain pending until the provider reports a completed result.

If the request is not approved or the payment cannot be verified, the case remains tied to its recorded outcome. For a disputed result, reply through authenticated support with the same reference rather than opening duplicate payment submissions.